jeia9's Privacy Policy

1. Introduction

jeia9 ("we", "our", or "platform") operates a trusted online gaming service for users in Bangladesh. We believe that your personal privacy is a fundamental right and that protecting this right is our responsibility.

This privacy policy explains what information jeia9 collects about you, why it is collected, how it is used, and when it may be shared with third parties. This policy applies to the use of jeia9's website and services.

Review this policy regularly, as we may update it from time to time. If any significant changes are made, we will notify you via your registered email.

2. Data Collection

jeia9 collects various types of information to operate its services smoothly and to provide you with the best experience. Below is a detailed description of the information collected.

2.1 Information You Provide

Information you provide directly when you create an account on jeia9 or use our services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction information — bKash, Nagad, Rocket, or Upay account details
• Your messages and requests when contacting support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Browsing activity on the platform — which pages you visited and how long you spent on them
• Date and time of login and logout
• Gaming history and betting-related information

2.3 Information Received from Third Parties

In some cases we may also receive information from our service partners, such as transaction confirmation details from payment processors or information from identity verification services.

3. Purpose of Data Use

jeia9 uses collected information for the following legitimate purposes:

3.1 Account Management

• Creating, maintaining, and securing your account
• Age verification — our services are for users aged 21+ only
• Identity verification and fraud prevention
• Processing financial transactions

3.2 Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Planning new features and services
• Analyzing user behavior to deliver more relevant content

3.3 Communication

• Responding to your requests and complaints
• Notifying you of important account updates
• Informing you of changes to policies or terms

3.4 Legal & Security Compliance

• Complying with applicable laws and regulations
• Ensuring anti-money laundering (AML) measures
• Preventing fraud, cyber attacks, and abuse
• Enforcing responsible gaming rules

4. Cookies & Tracking Technologies

jeia9 uses cookies and similar tracking technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform. Login sessions will not work without them.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytical Cookies: Used to analyze platform usage and identify areas for improvement.

4.2 Cookie Control

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some services to not function properly.

5. Sharing Data with Third Parties

jeia9 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We rely on certain trusted third parties to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology service providers. These parties receive only the information necessary to perform specific functions and are required to comply with our privacy standards.

5.2 Game Providers

Only the minimum information necessary for game operation is shared with game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others.

5.3 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, we may provide information in compliance with applicable law.

5.4 Business Transfers

If jeia9's business is restructured, merged, or sold for any reason, user information may be transferred to the relevant authority — however, the terms of this policy will remain in effect.

6. Data Security

jeia9 has implemented industry-standard technical and organizational measures to protect your information.

6.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Use of encryption technology for storing sensitive information
• Secure server infrastructure and firewall protection
• Two-Factor Authentication option
• Suspicious activity detection system

6.2 Organizational Security Measures

• Staff training on privacy and data protection
• Access to data is strictly controlled on a need-to-know basis
• Regular security audits conducted
• Rapid response plan in the event of a data breach

6.3 Acknowledgment of Limitations

No method of data transmission over the internet is completely secure. We ensure protection to the best of our ability, but a guarantee of 100% security is not possible. Keep your account password confidential and contact us immediately if you notice anything suspicious.

7. Data Retention Period

jeia9 does not retain your information longer than necessary.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal and regulatory reasons.
• Financial Transaction Records: Retained for an extended period in accordance with anti-money laundering regulations.
• Technical Logs: Retained for a limited period for security monitoring purposes.

After the designated retention period, information is securely deleted or anonymized.

8. Your Rights

You have the following rights over your personal information:

8.1 Right of Access

You may request at any time what information we hold about you. We will provide this information within a reasonable timeframe.

8.2 Rectification

If your account contains incorrect or outdated information, you may request that it be corrected. Some information can be updated directly from your account settings.

8.3 Deletion Request

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations.

8.4 Objection to Processing

In certain cases you have the right to object to the processing of your information. If the objection is accepted, we will stop the relevant processing.

8.5 Data Portability

In some cases, you may request to receive your information in a structured, commonly used format.

To exercise any of the above rights, please contact us at [email protected].

9. Minor Protection

jeia9's services are for users aged 21 and above only. We do not intentionally collect any information from minors.

If we become aware that someone under the age of 21 is using our platform, their account will be closed immediately and the related information will be deleted.

10. Policy Changes

jeia9 may update this privacy policy from time to time — due to changes in technology, addition of new services, or legal requirements.

For any significant changes:

• A notice will be sent to your registered email
• A clear notice will be displayed on the website
• The "Last Updated" date at the top of the page will be changed

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We try to respond to your messages as quickly as possible. Any privacy-related concerns are taken seriously by us.